Delivering the Wow

by Richard Fain

Review

I’ll admit right from the start—having worked with Royal Caribbean Group for a long time, I might be a little biased here. But even with that in mind, this book absolutely blew me away. It weaves together company history, behind-the-scenes insights, and leadership philosophies in a way that feels natural, engaging, and surprisingly inspiring. I found myself learning more about my own company in these pages than I have in years on the job, which says a lot about how well it’s written and how thoughtfully it’s put together.

What really stood out to me, though, was how applicable the lessons are beyond just Royal Caribbean. Whether you’re already in a leadership role, hoping to move into one, or simply trying to adopt a more innovative and forward-thinking mindset, this book is packed with ideas that stick. Richard Fain has always been an incredible storyteller, and hearing his voice narrate his own words just made it all the more powerful. I’m genuinely grateful he decided to share this piece of the company’s legacy and his leadership wisdom with the world.